Department: California Department of Tax and Fee Administration (CDTFA)
Work Arrangement: 100% Remote — United States-based employees only, compliant with in‑state telework policy
Position Summary
This entry‑level remote role handles data-intensive tasks to support CDTFA’s mission. The Tax Technician I will process, enter, verify, and maintain taxpayer and compliance records while working remotely. Under close supervision, this position ensures accuracy and consistency in support of CDTFA’s tax programs.
Key Responsibilities
• Receive and screen digital documents from CDTFA divisions and external partners.
• Scan/upload files, manually enter data, and perform accuracy checks.
• Create and update taxpayer accounts via registration and maintenance systems.
• Review documentation for use tax liability, tax exemptions, or missing information.
• Generate and send system-produced correspondence (emails or letters).
• Communicate with taxpayers via phone or email to resolve billing or compliance issues.
• Maintain virtual record folders and adhere to secure data storage procedures.
• Use authorized systems to verify account accuracy and completeness.
• Assist with onboarding and guide new remote team members.
Minimum Qualifications
• High school diploma or GED required; some college coursework in accounting, business or finance preferred.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and web‑based data systems.
• Strong attention to detail and accuracy in fast-paced remote settings.
• Excellent organizational, time‑management, and multitasking abilities.
• Ability to work independently, reliably, and securely in a remote environment.
Preferred (Nice-to-Have) Skills
• Customer service experience, especially via remote channels.
• Familiarity with tax laws, regulatory procedures, or data-driven roles.
• Prior experience as a data entry clerk, clerical worker, or government employee.
Training & Support
• Remote onboarding including virtual classroom instruction and on‑the‑job training.
• Access to mentorship, career development resources, and hybrid advancement programs.
• Opportunity to move into in-office roles or specialist positions as needed.
Career Path & Advancement
• Typical internal progression includes Tax Technician II/III, Business Taxes Representative, and Tax Auditor roles. Remote roles may offer eligibility for advancement as offices expand telework capacity.
• CDTFA strongly supports upward mobility through structured programs and skill-based promotion.
Salary & Benefits
• Entry-level salary ranges approximately $3,400–$4,200/month, depending on location and step level
• Excellent benefits package including CalPERS retirement, comprehensive health insurance, paid holidays, and wellness programs.
• Work-life balance widely cited by current employees—reviews mention remote flexibility of up to 4 days/week or fully remote schedules
Additional Requirements
• Must reside in California and be eligible for state remote work assignments.
• Employment contingent upon background check and potential fingerprinting. Security clearance may be required for sensitive data handling.
• Must demonstrate capacity to manage confidential electronic records and adhere to telework policies.
