Job ID NumberR5399Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs a Technical Support Analyst (3rd Shift) you will be responsible for resolving process, application, and software issues within Linux servers, databases, and other critical systems.Job DescriptionWe are looking for a Technical Support Analyst (3rd Shift) to provide L3 support to our client. This position will be full-time, long-term W2 contract, and remote.This is a remote position in the United States. The Technical Support Analyst must be able to work east coast times. This position is Sunday – Thursday, 12AM to 8:30 AM EST.Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role.What You’ll DoResolve process, application and software issues within Linux servers, databases and other mission-critical systemsCommunicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leadersTest fixes and perform post-resolution follow-ups to ensure problems have been adequately resolvedWrite technical procedures and documentation for the applications including operations, user guide, etc.Perform routine maintenance and updates on applications and serversUse knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possibleEnsure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolvedIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problemsWhat You’ll NeedRequired:Bachelor’s or Associate’s Degree in Information Technology or equivalent combination of education and experienceUnix and Linux Command Line experience/knowledge (comfortable running basic commands in Linux)Level 3 support experienceAbility to prioritize workExcellent analytical and problem-solving skillsExhibit punctuality and communicate effectivelyPreferred:Knowledge of databases (SQL Server)Exposure to C/C++Scripting and automationPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
