Description:
The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
A new career powered by you with a forward-thinking global organization.
Join a company recognized for its inclusive culture and growth opportunities.
Help the worlds brands improve their businesses with exceptional customer experiences and tech-powered innovation.
Requirements:
Strong focus on building customer relationships
1+ year of customer service experience
Technical support experience preferred
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Benefits:
Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
