RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain.
About The Role
We are seeking a reliable and customer-focused Tele Chat Support Agent (Offsite) to join our Customer Support team. In this role, you will provide exceptional support to our customers via chat in English, ensuring a seamless and professional experience. This is a full-time, hourly opportunity that allows you to work remotely, offering flexibility and autonomy while making a meaningful impact on the customer journey.
What You’ll Do
• Engage with customers via chat to address inquiries, troubleshoot issues, and provide solutions in a timely and professional manner.
• Maintain a high standard of customer satisfaction by delivering clear, empathetic, and accurate support during every interaction.
• Collaborate with internal teams to report escalations or resolve complex issues as needed.
• Document and update customer interactions accurately in the company’s support tools and databases.
• Stay informed about company policies, products, and updates to provide consistent and relevant support.
• Proactively identify patterns in customer inquiries and provide feedback to help improve processes and service offerings.
• Meet or exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
Qualifications
• Fluency in English with excellent written communication skills, including grammar, spelling, and punctuation.
• Prior experience in customer support, preferably in a chat or virtual setting, is a plus.
• Ability to multitask effectively while managing multiple chat conversations simultaneously.
• Strong problem-solving skills with a customer-first mindset.
• Proficiency with online communication platforms and customer support tools (e.g., Zendesk, Intercom, or similar).
• Reliable internet connection and a quiet, distraction-free work environment suitable for remote work.
• Flexibility to work full-time hours, including evenings, weekends, or holidays if required.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:
20.19 – 32.41 USD per hour(Remote (Frankfort, Kentucky, US))
