About the position
Responsibilities
• Answer clinical phone calls from patients, family, or outside facilities.
• Perform administrative tasks including triaging calls and resolving call issues.
• Schedule appointments and request/obtain medical records.
• Escalate urgent information as necessary.
• Propose orders for diagnostics and lab orders.
• Propose prescription refills.
• Fill out and send medical documents.
• Assist with email and patient portal communication.
• Ensure no delays in patient care by responding promptly to requests.
Requirements
• High School Diploma, Certification of Completion, GED, Training, Experience.
• Basic Life Support certification.
• Emergency Medical Technician certification.
• AAMA Certified Medical Assistant certification.
• Licensed Practical Nurse certification.
• Registered Medical Assistant certification.
• Certified Nursing Assistant certification.
• Must have at least one of the required licenses/certifications (MA, CNA, LPN, EMT).
• BLS required for all.
• CNA, LPN, EMT license must be from Florida.
• Must be professional, organized, and detail-oriented.
• Effective interpersonal communication skills and excellent customer service skills.
• Possess a passionate demeanor and high ethical standards.
• HIPAA/OSHA compliance required.
Nice-to-haves
• Bilingual preferred.
• EKG and Phlebotomy Certifications required for employees with the CNA license only.
