Looking for an experienced service analyst to join a global software and tech organisation remotely for a few months.
Pay Rate: £16.00 p/h
Start: ASAP
Duration: 2 months, likely to be extended
Hours: 09:00-18:00
Responsibilities:
• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
• Manage client user access across multiple environments, ensuring secure, compliant access control.
• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.
• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.
Ideal candidate:
– Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.
– Understanding of access controls, data integrity, and incident management best practices.
– Strong problem-solving and coordination skills with a sharp eye for detail.
– Confidence managing multiple stakeholders and workflows simultaneously.
– Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).
– A process-oriented mindset with a passion for continuous improvement.
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