Unlock Your Potential and Join the CVS Health Team as a Senior Manager, WFM Scheduling & Intraday! As a key member of our team, you will have the opportunity to work in a dynamic and evolving environment, either from our Remote hub or from the comfort of your own home. We are seeking a highly skilled and experienced professional to drive results and define industry standards. Our comprehensive total rewards package includes a competitive salary, bonus, and equity award program, as well as a range of benefits to support your well-being and career growth.
At CVS Health, we are committed to delivering human-centric healthcare and making a positive impact on our communities. Our Heart At Work Behaviors guide our purpose and empower our colleagues to transform our culture and drive innovation. As a Senior Manager, WFM Scheduling & Intraday, you will play a critical role in shaping our workforce management strategies and fostering a positive organizational culture.
Job Summary: The Senior Manager, Contact Center WFM Scheduling & RTA will develop and implement dynamic scheduling solutions, analyze data and trends, and provide actionable insights to senior leadership. You will work in a fast-paced environment, collaborating with cross-functional teams to drive business results and improve processes. Your expertise in workforce management, demand planning, and scheduling will enable you to make strategic decisions and drive accountable performance.
Key Responsibilities:
- Develop, maintain, and implement dynamic scheduling solutions to address business problems
- Analyze data and trends, providing practical insights to senior leadership and the team
- Promote a culture of accountable performance, examining and communicating underlying causes, and eliminating inconsistencies
- Collaborate with senior business leaders, operational managers, finance professionals, and external partners to meet goals
- Utilize workforce management software, including NICE IEX, Five9, and Intradiem
Requirements:
- 5+ years of experience in Workforce Management or Demand Planning & Scheduling
- 3+ years of experience leading a team of WFM/Data Analytics professionals
- Bachelor’s Degree required, Master’s preferred
Preferred Qualifications:
- Demonstrated ability to collaborate with senior leaders and external partners
- Excellent communication, presentation, and interpersonal skills
- High emotional intelligence and problem-resolution skills
- Experience in 24/7, Multi-Site, Omnichannel Contact Center and Back-Office Workforce Management
What We Offer:
- Competitive salary range: $67,900.00 – $182,549.40
- Comprehensive benefits package, including medical, dental, and vision benefits
- 401(k) retirement savings plan, Employee Stock Purchase Plan, and equity award program
- Paid Time Off, holidays, and well-being programs
How to Apply: If you are a motivated and experienced professional looking to grow your career, please submit your application today. We anticipate the application window for this opening will close on 10/26/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
Join Our Team and Unlock Your Potential!
