Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Do you have the precision, professionalism, and passion for quality we’re looking for? As a VIP Travel Consultant for GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry – We offer great shift premiums for those who work alternative shifts and who have dual GDS experience! We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. Other Jobs You May Be Interested In Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $45/hr, Remote, No Experience, Night Job Entry-Level Remote Data Entry, $50/hr, Evening Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Part-Time Customer Support, $40/hr, Remote, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Data Entry, $45/hr, Remote, Night Shift, College Student Job Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $45/hr, Part-Time, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Weekend Customer Support, $42/hr, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Phone Support, $45/hr, Evening, No Experience Required Data Entry, No Experience, $50/hr, Remote, College Student What You’ll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups) in the US Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use of one of our Global Distribution System's (GDS) Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Prevent fraudulent callers from trying to book trips afterhours by following our security protocols. Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What Are We Looking For? Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus) 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel. Excellent professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Thank you in advance for providing an updated resume to further highlight your interest in this particular opportunity. If applying for a role in a different entity from the one you’re currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful.