About the position Responsibilities • Provides tailored technical customer operations support. • Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance. • Executes customer operations policies and procedures. • Builds and maintains positive, effective, and mutually beneficial working alliances with customers. • Initiates problem-solving action and follows through to resolution. • Performs root-cause analysis of problems to formulate and recommend improved alternative operations. • Leads process improvement initiatives. Requirements • Minimum of a high school diploma or equivalent required, Bachelor's degree preferred. • 3+ years of IT or public safety experience. • 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred). • 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred. • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred. • Experience creating positive working relationships with customers and application end users. • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. • Excellent verbal and written communication skills. • Comfortable working both alone and in a team environment. • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills). • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM). • Experience with Public Safety Applications including CAD, Mobile and RMS. • Ability to troubleshoot application system issues including hardware, network and third-party components. Benefits • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave Apply tot his job