Virtual Assistant (Call Center – US Shifts)

We are seeking a proactive and
customer-focused individuals fluent in English to join our call center team as
Virtual Assistants. We specialize in providing exceptional customer service and
support to our clients in [mention industry or sector]. As a Virtual Assistant,
you’ll play a pivotal role in ensuring seamless communication and assistance to
our customers.

Responsibilities:

• Handle inbound and outbound calls during US shifts,
  addressing customer inquiries, concerns, and providing accurate
  information about products/services fluently in English.
• Utilize chat, email, and other communication channels
  to assist customers efficiently during US business hours.
• Maintain a high level of professionalism and empathy
  in all customer interactions, ensuring fluent communication aligned with
  US service standards.
• Document and update customer records accurately in
  the company database during US working hours.
• Collaborate with team members across different time
  zones to ensure seamless support coverage for customers.
• Follow call center scripts and protocols during US
  shifts to ensure consistent service quality.

Requirements:

• Fluent in English, both written and spoken, to
  effectively communicate with US-based customers.
• Proven experience in a customer service or call
  center role, specifically working US shifts.
• Ability to work during specified US time zones and
  adapt to changing shift schedules as needed.
• Strong problem-solving and conflict resolution
  abilities within US working hours.
• Empathetic and patient demeanor when dealing with
  customers, aligning with US service expectations.
• Familiarity with CRM software or call center
  platforms is a plus.
• High school diploma or equivalent; additional
  certifications are advantageous.

Benefits:

• Competitive salary.
• Comprehensive training and ongoing professional
  development.
• Opportunity for career growth within the company.
• Supportive team environment with a focus on
  collaboration and growth.