Ready to make a real impact? We're hiring a Amazon Online! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.   The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary Of Responsibilities  Effectively communicate in a clear and professional manner at all times  Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners  Effectively manage sensitive cases by reporting up the escalation matrix  Demonstrate excellent time-management skills  Maintains or exceeds targeted performance metrics  Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic QualificationsQualitative Requirementsà Graduation in any specialization from a recognized university.à Excellent communication skills (written and verbal) in English language.à Ability to communicate correctly and clearly with all customersà Good comprehension skills  ability to clearly understand and state the issues customers presentà Ability to concentrate  follow customers issues without distraction to resolutionà Work successfully in a team environment as well as independentlyà Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorerà Excellent typing skillsà Demonstrates an ability to successfully navigate websitesà Demonstrates a proficient knowledge of email applications Apply Job!  Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.