Our team is expanding! We have a new opening for a Team Leader, Outsourced Program Administration! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.   Description You Lead the Way. WeÂve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and... meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators, ensuring quality service to Global Clients. Company Culture and Environment American Express fosters a diverse and inclusive environment where every employee feels valued and empowered. The commitment to integrity and collaboration indicates a strong team-oriented culture that encourages innovation and personal growth. Career Growth and Development Opportunities This role offers opportunities for professional development and the potential for career advancement within a globally recognized company. The emphasis on inspiring leadership and collaboration provides a foundation for growth in both personal and professional capacities. Detailed Benefits and Perks  Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements  20 weeks paid parental leave for all parents, regardless of gender  Free access to global on-site wellness centers  Free and confidential counseling support through the Healthy Minds program  Career development and training opportunities Compensation and Benefits Salary Range: (55,000.00 to )105,000.00 annually plus bonus. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors. Why you should apply for this position today This is a fantastic opportunity to lead a dedicated team while being part of a prestigious organization that values its employees and encourages a supportive work environment. The chance to make a real impact in a dynamic service environment is both challenging and rewarding. Skills  Strong relationship management and communication skills  Ability to use data and analysis to inform decision-making  Exceptional leadership capabilities to inspire and engage teams  Innovative and strategic thinking with a customer-centric approach  Proficient in collaboration and negotiation for mutually beneficial solutions  Proven track record in Operational Management and Customer Service Responsibilities  Build and lead a strong team that embraces change and innovative thinking  Collaborate with internal and external business partners to drive retention and satisfaction  Develop strategies that align with company priorities and deliver results  Drive efficiency through automation and optimization of resources  Ensure compliance with policies and regulations globally  Respond to issues with urgency while maintaining a customer-first approach  Seek competitive perspectives to maintain service differentiation Qualifications  Minimum of 2 years of People Leadership Call Center Experience  Consistent track record of leading diverse teams in a dynamic environment  Strong written and verbal communication skills  Ability to influence decisions at various levels  Experience developing and implementing strategies to enhance customer experience  Innovative leader with change management skills and a growth mindset Education Requirements  Relevant degree preferred but not mandatory Education Requirements Credential Category  BachelorÂs degree in a related field preferred Experience Requirements  Minimum of 2 years in people leadership and operational management  Experience in leading teams of 10 - 15 employees is preferred Why work in Phoenix, AZ Phoenix, known for its warm climate and vibrant culture, offers an appealing living environment with numerous outdoor activities, entertainment, and a growing job market. The city boasts a strong sense of community, diversity, and access to recreation, making it an attractive place for work and play Apply Job!  Your Future Starts Here Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!