Device Administration and Monitoring Identify the condition for loss of connectivity Setup user profiles for skids monitored remotely Provide Probe health monitoring OGOL Administration and Helpdesk Assist with Onboarding forms &/ Onboarding Execute Manual Data Entry Administrate system user credentials Reporting - Periodic Internal and External Contribute to Achieve Acceptable Service Level on Assigned Tasks Address “How-To” questions on forms and procedures Locate and distribute reference material Follow the direction and guidance provided by the senior team members Take ownership of shared mailboxes and phone inquires Attend the trainings and complete them on time Participate in team meetings Report any issues and offer process improvements as observed Team member must exhibit regular attendance, punctuality, willing to work for extended hours to meet the deadlines Responsibilities may be added or removed as the team is developed. Willingness to work NA and EMEA working hours (3pm – 12am or 5.30pm – 2.30am IST) Willingness to have flexible hours to allow for interactions with other regions. Willing to travel on occasion for training or other meetings Additional Job Description Proficient in MS Office Ability to take initiative, collaborate with other teams, and prioritize time effectively to deliver high quality results in a timely manner, Self-starter possessing solid communication skills, Demonstrated attention to detail along with organization qualities. Originally posted on Himalayas