Conduent is currently hiring full-time Live Chat Agents for a remote position. If you're someone with excellent communication skills, a passion for helping others, and a desire to work in a fast-paced, remote environment, then this could be the job for you. As a Live Chat Agent, you'll be supporting our clients by providing top-tier customer service through live chat platforms.
Key Responsibilities: - Provide real-time support via live chat for customers.
- Assist with troubleshooting, inquiries, and issue resolution.
- Offer knowledgeable responses to client queries.
- Maintain high customer satisfaction by ensuring clear and accurate communication.
- Manage a high volume of chats, ensuring timely responses.
- Record and track customer interactions in CRM software.
- Adhere to company policies, quality standards, and KPIs.
Benefits: - Competitive salary.
- Flexible full-time hours.
- Work from home - no commuting required!
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with company match.
- Paid training and development opportunities.
How to Apply: Interested candidates are encouraged to apply immediately as we are hiring now. Please submit your resume along with a brief cover letter explaining your interest in the position.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.
Apply Job!