We’re seeking a highly skilled and passionate Customer Relations Representative to join our all-remote team! As a Customer Relations Representative, you will play a vital role in delivering exceptional customer experiences, providing prompt and courteous support to our users, and driving success in our organization. This is a part-time, remote opportunity that offers a competitive hourly rate of $20, comprehensive benefits, and the flexibility to work from anywhere with a strong internet connection.
About Our Company
Since 2012, we’ve been creating and operating a growing set of websites that help people create puzzles and teaching materials quickly and easily. Our users are primarily teachers, and we’re dedicated to supporting educators around the world. Our team is comprised of experienced professionals who work remotely, and we’re looking for someone to join our Customer Support team.
Job Summary
As a Customer Relations Representative, your primary responsibility will be to respond to user needs in a timely manner, providing exceptional customer support via email, social media, and other channels. You will investigate, test, and resolve customer issues, process refunds, and compile chargeback disputes. You’ll also collaborate with our team through regular video meetings and contribute to testing our sites before and after updates.
Responsibilities:
- Respond to all email, social media, voicemail, and Slack messages in a timely and professional manner
- Investigate, test, and resolve customer issues, and escalate issues where necessary
- Process refunds and compile chargeback disputes
- Meet with supervisor and team members via video conferencing on a regular basis
- Satisfactorily meet performance and response metrics
- Document customer issues and create bug tickets, where needed
- Occasionally help test sites before and after updates
Requirements:
- 1+ year of experience in a dedicated customer support role
- Excellent written and verbal communication skills, with impeccable grammar and spelling
- Self-motivated and self-directed, with a knack for turning sad faces into happy faces
- Experience with remote work and high technical/web literacy
- Reliable, high-speed internet connection
- Ability to participate in virtual and video meetings
- Experience in banking or handling payment transactions preferred
- Experience and interest in writing preferred
What We Offer:
- Competitive hourly rate of $20
- Comprehensive benefits
- Flexible, remote work arrangement with a schedule of ~10 hrs per workweek in fall-winter-spring and ~6 hrs per workweek in summer
- Opportunity to work with a dynamic, all-remote team
How to Apply:
If you’re passionate about delivering exceptional customer experiences and join our team, please submit your application, including a cover letter that highlights your qualifications and fit for the role.
