Unlock Your Potential with RaffleLink! We’re on the hunt for a talented Customer Operations Specialist to join our innovative team on a part-time, remote basis. As a key player in our customer operations, you’ll be the face of our company, driving success and delivering exceptional experiences for our clients. If you’re a motivated, tech-savvy individual with a passion for helping non-profits thrive, we want to hear from you!
About RaffleLink
RaffleLink is a pioneering web hosting platform dedicated to empowering non-profit organizations to run online raffles efficiently and effectively. Our cutting-edge solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our Platform
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
The Role
We’re seeking a highly skilled Customer Operations Specialist to work remotely for 20 hours per week, with flexible scheduling options available. As a Customer Operations Specialist, you’ll be the primary point of contact for our clients, providing exceptional support, driving sales, and contributing to the growth of our company.
Key Responsibilities:
- Deliver top-notch customer support via email and phone
- Handle inbound sales inquiries and drive conversions
- Create user-friendly guides and documentation to enhance client experience
- Assist in developing outbound sales strategies with potential commission structure
- Stay up-to-date on Australian raffle regulations and provide expert advice
- Become a RaffleLink platform expert and showcase its features to clients
- Efficiently manage and resolve support tickets
- Guide clients through permit applications and raffle setup processes
- Stay current on industry trends and regulatory changes
- Contribute to various projects as needed
Qualifications:
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with the non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer:
- Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer’s leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
If you’re a driven, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a brief introduction explaining why you’re the perfect fit for this role at [email protected].
Don’t miss out on this exciting opportunity! Apply now and take the first step towards a fulfilling career with RaffleLink.
