**** ** Job Description: ** ** About the Role: ** We're seeking a highly skilled E-Service Chat Representative to join our team at Frontdoor, a cutting-edge company reimagining how homeowners maintain and repair their most valuable asset - their home. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers and business partners through inbound and outbound electronic communication. ** Key Responsibilities: ** - Assist customers, contractors, and/or business partners via electronic communication, ensuring a seamless and professional experience. - Explain and uphold contract coverage to customers and/or contractors, providing clear and concise information. - Follow up with customers, contractors, and/or business partners to ensure customer service issues are resolved promptly. - Maintain current knowledge of all policies, procedures, programs, and complete required continuing education courses to stay up-to-date on industry developments. - Assume additional duties as assigned to support the growth and success of our team. ** Requirements: ** - High school diploma or general education degree (GED) required. - 1+ years of experience in customer service or a related field preferred. - Excellent communication and problem-solving skills. - Ability to multitask and adapt to a fast-paced environment. - Computer literacy and proficiency in electronic communication tools. - Availability to work on video calls as required during working hours. ** What We Offer: ** - Competitive hourly rate ($15-$17/hour) based on skills, qualifications, and experience. - Opportunities for professional growth and development. - Comprehensive benefits package, including health, wellbeing, and financial components. - Holistic approach to benefits, including insurance, wellness programs, and retirement plans. - Eligibility for additional rewards and incentives, depending on the role. ** Ready to Apply: ** If you're a reliable and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job