Job Description: We are seeking an experienced C1/C2 Support Specialist to join our team at Workwarp. As a C1/C2 Support Specialist, you will be responsible for providing top-notch support services, prioritizing tasks, and resolving issues within agreed service levels. If you have a strong technical background, excellent problem-solving skills, and a proactive approach to diagnosing issues, we encourage you to apply. Key Responsibilities: Take ownership of Zinier support services, prioritizing tasks based on VMO2 ticket queue priorities and support levels Demonstrate technical domain expertise, setting up, implementing, and managing delivery of the service, triaging problems, and resolving issues within agreed service levels Proactively monitor platforms and systems, ensuring optimal performance, and perform regular health checks and housekeeping Manage and prioritize ticket workload to meet service restoration Key Performance Indicators (KPIs) Demonstrate effective service management approaches, managing varying workloads, and prioritizing tickets to meet SLAs Ensure secure ways of working with sensitive data, defining how the service can grow to meet platform and product demand Communicate effectively with a wider audience, articulating issues and problems at different levels of understanding Requirements: 2-3 years of experience in a similar role Relevant technical skills and expertise Excellent problem-solving and communication skills Ability to work proactively and effectively in a fast-paced environment Experience working with integrated platforms and 3rd party systems What We Offer: Competitive salary Remote work arrangement Opportunity to work with a leading company Professional growth and development opportunities How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your updated CV and the following details: Name Contact Number Email ID Highest Qualification Current Organization Name Total IT Experience Current CTC Expected CTC Notice period Apply now and take the first step towards a rewarding new role. Apply for this job