Join our dynamic team at Genesis Call Center, a leading provider of remote customer service solutions, and take your career to the next level. As a Client Services Associate, you will play a vital role in delivering top-notch phone-based support to customers of major national brands, working from the comfort of your own designated workspace.
We are seeking highly skilled and service-oriented individuals to handle inbound customer interactions, resolve issues, answer questions, and ensure customer satisfaction. If you have a passion for providing exceptional customer experiences and are looking for a flexible and rewarding career opportunity, we want to hear from you.
Key Responsibilities:
- Answer inbound calls and provide timely, effective solutions to customer inquiries and concerns
- Utilize our state-of-the-art systems to document and resolve customer needs with accuracy and efficiency
- Follow established communication protocols and case handling procedures to ensure seamless customer experiences
- Participate in comprehensive certification courses to qualify for client assignments and deliver brand-aligned service
- Maintain high performance standards in quality, communication, and efficiency, with a focus on continuous improvement
Requirements:
- High school diploma or GED required
- Must be at least 18 years of age and authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Excellent communication and active listening skills, with the ability to follow detailed instructions and meet performance standards
- Basic computer knowledge and typing ability, with prior customer service or call center experience a plus
- Spanish language skills are highly desirable
What We Offer:
- Remote work arrangement with no commute required
- Paid training and certification programs to support your career growth
- Flexible schedule options to balance your work and personal life
- Paid time off and access to telehealth benefits
- Opportunities for career advancement and professional development
At Genesis Call Center, we are committed to maintaining a confidential and inclusive work environment, in accordance with EEO guidelines. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join our team as a Remote Client Services Associate.
