Join Our Team and Drive Innovation in IVR/IP Telephony Projects We're seeking a highly skilled and experienced Sr. Program & Project Management Analyst to join our team at Verizon. As a key player in our organization, you will be responsible for managing and coordinating the delivery of IVR/IP Telephony projects and initiatives, ensuring seamless execution and exceptional customer experience. Key Responsibilities: Lead and manage innovative new product projects from start to finish, ensuring timely and within-budget delivery Develop and analyze project plans, assessing issues, risks, opportunities, and potential impact on meeting program goals and objectives Collaborate with Federal customers, Verizon teams, and vendors to deliver projects, providing critical liaison and ensuring effective communication Plan, anticipate issues, and adjust to meet objectives, driving the project forward and keeping team members on track Track bugs and fixes in the development and testing phase, detailing all phases of the project, including meeting minutes, metrics, and reporting Requirements: Bachelor's degree or 4+ years of work experience 3+ years of relevant work experience in program and project management Experience with Genesys Cloud CX and Broadworks IP Telephony Knowledge of IVR/IP Telephony services and systems, development methods, procedures, standards, and techniques Preferred Qualifications: Managed programs and/or user experience design Technical field experience supporting Genesys CX and Broadworks Exceptional organizational and time management skills Customer service experience with internal and external clients Ability to translate complex ideas into relevant and understood concepts for various functions and levels Working knowledge of call routing strategies and migration/porting of Toll-Free numbers What We Offer: Competitive salary and benefits package Remote work opportunity with occasional in-person trainings and meetings Collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging Opportunities for professional growth and development Diverse and dynamic team with a passion for innovation and customer satisfaction How to Apply: If you're a motivated and experienced program and project management professional looking for a new challenge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Apply Now Apply for this job