We're seeking a highly skilled and compassionate Operations Support Associate to join our team at Imagen Technologies, a cutting-edge healthcare startup revolutionizing patient care. As a Weekend Overnight Operations Support Associate, you will play a vital role in providing exceptional customer service, troubleshooting, and support to our patients, physicians, and internal teams. Key Highlights: Remote work arrangement with a competitive hourly rate ($24 - $29/hour) and benefits Full-time weekend overnight shift (Friday 6pm to Saturday 8am EDT, Saturday 6pm to Sunday 8am EDT, Sunday 6pm to Monday 8am EDT) 8-week remote training period (Monday - Friday, 40 hours/week) outside of regular shift schedule Opportunity to work with a high-growth company backed by Google Ventures and leading clinical networks Collaborative and dynamic team environment with a strong commitment to equal employment opportunity and diversity About Us: Imagen Technologies is transforming the healthcare landscape by enabling patients to receive immediate diagnostic tests, results, and next steps within a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026. Responsibilities: Provide exceptional customer service via phone, email, and chat, resolving issues and escalating as needed Triage calls, emails, and chat messages from customers and internal clinicians Monitor clinical systems to ensure operational targets are met Develop application expertise to support physicians, clinical staff, and support staff Facilitate provider communication and collaboration Input data into customer EMR systems and extract data for consult referral programs Requirements: Associate's degree and 1+ year of experience in healthcare technology support, or High School Diploma/GED and 3+ years of experience Recent healthcare experience with EMR systems and ticketing system experience preferred Excellent verbal and written communication skills, with strong computer skills and attention to detail Organized and able to work in a fast-paced environment with strong documentation skills What We Offer: Competitive hourly rate and benefits package Opportunity to work with a innovative and growing company Remote work arrangement with a reliable WiFi network and quiet workspace required Professional development and growth opportunities How to Apply: If you're a motivated and compassionate individual with a passion for healthcare technology, please apply now. We can't wait to hear from you! Apply for this job