Job Summary: We are seeking an experienced Anti-Money Laundering (AML) professional to join our Financial Crime Operations team as a Team Manager at Monzo. As a leader in our AML team, you will be responsible for managing a team of Financial Crime Investigators, providing technical coaching, and driving exceptional performance. If you have a passion for preventing financial crime and a track record of leadership, we encourage you to apply. Key Responsibilities: Manage the personal and professional development of approximately 11 Financial Crime Investigators Foster an empathetic, high-performance culture in the team Provide technical coaching, feedback, and advice relating to financial crime tasks Analyse and drive improvement in team performance, and report relevant insights Monitor and maintain service level adherence on the work completed by the team Aggregate feedback from the team, and ensure it's passed on to inform business change Contribute to a strong control environment by minimising breaches and risk events Review complaints attributed to the team and identify opportunities for improvement Conduct job interviews for financial crime investigators and contribute to hiring decisions Chair employee relations cases and make decisions consistent with Monzo's values Requirements: At least minimum entry-level financial crime/AML/fraud knowledge and understanding of current financial crime trends and typologies Experience providing technical coaching and feedback Clear and inspiring communicator, with excellent written and verbal English Empathetic and supportive approach to people leadership Great at prioritising problems and assessing risk in an operations environment Passionate about working in a fast-paced environment and comfortable with change Preferred Experience and Qualifications: Experience conducting investigations in an operational setting with subject matter expertise preferably in AML Recent experience with emerging financial crime trends and typologies Experience leading teams of people (this does not need to be in financial crime or fraud) Experience managing employee relations cases Experience taking individuals and teams from a position of underperformance to high performance Experience accurately interpreting and representing complex management information Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti-Money Laundering, or similar industry qualification Fluency in MacOS, Slack, and GSuite tools Strong verbal and written English communication What We Offer: Competitive salary Opportunity to work with a innovative and fast-growing company Collaborative and dynamic work environment Professional development and growth opportunities How to Apply: We encourage you to apply even if you feel you're not a perfect match. We are looking for great people to join our friendly team. Apply for this job