Join the Drips Team and Revolutionize Customer Experience! We're seeking a talented Customer Experience Chatroom Operator to join our dynamic team remotely! As a key player in our Conversion Improvement team, you'll engage with consumers, respond to their queries, and provide exceptional customer service. If you're a customer service driven individual with a passion for conversation and a knack for empathy, we want to hear from you! About Drips Drips is a cutting-edge AI-powered conversational outreach platform that enables enterprises to connect with consumers through human-like two-way texting, scheduled calling, and voicemail messages. Our innovative technology has handled over half a billion humanized conversations to date, making us the platform of choice for top enterprises. Job Overview As a Customer Experience Chatroom Operator, you'll be responsible for: Responding to inbound messages via our chat room to leads regarding questions or concerns around the product or service Creating ad-hoc responses that are relevant, appropriate, and compliant to the records industry and vertical Escalating conversations to leadership when needed Documenting frequently asked questions for continual improvement Maintaining 98% or above accuracy in response handling Meeting a Replies per Hour rate of 60 replies per hour worked Requirements Experience in a Customer Service Chatroom environment Experience with writing responses to consumers in a real-time, chat-based environment Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans Professionalism in all interactions Exceptional attention to detail, high standard of excellence/perfection Comfortability on a computer, advanced typing skills Good grammatical, spelling, and logic skills Reliable and responsible to a designated schedule Must have reliable strong internet/WiFi What We Offer Competitive salary Full-time role with benefits program Opportunity to work remotely Dynamic and supportive team environment Professional growth and development opportunities Core Values At Drips, we value: Lean: Finding the right mix between administration and simplicity Passion: Expressing passion daily and taking on additional projects Happiness: Finding balance in personal and work life Improve: Continuously streamlining and innovating Team: Supporting and assisting teammates Apply Now! Apply for this job