Job Highlights: Position: Service Center Support Representative Location: Remote Work Opportunity Compensation: Competitive Salary and Benefits Package Start Date: Immediate Openings Available Company: Workwarp (Partnering with FedEx) We are seeking a highly skilled and customer-focused Service Center Support Representative to join our team. As a key member of our service center, you will provide exceptional administrative and customer service support to ensure seamless daily operations. Key Responsibilities: Customer Service Excellence: Respond to customer inquiries via phone, email, or in-person, resolving issues, and providing timely solutions. Documentation and Data Entry: Process and verify documentation related to freight movement, and enter/update shipment information into our computer system. Administrative Support: Perform clerical functions, including maintaining files, answering phones, and sorting/distributing mail and packages. Freight Handling and Coordination: Administer the freight pick-up process, make delivery appointments, and manage documentation related to driver check-ins and collections. Communication and Collaboration: Coordinate with sales, operations, and other service centers to address customer needs and operational issues. Cash Handling and Compliance: Reconcile cash and checks, prepare deposits, and ensure compliance with company policies and applicable laws/regulations. Qualifications and Requirements: Education: High school diploma or GED required; additional education or certification in a related field is a plus. Experience: Previous experience in customer service and general office administration preferred; experience in transportation or logistics is advantageous. Skills: Strong communication, organizational, and multitasking skills, with the ability to use general office equipment and software. Knowledge: Understanding of FedEx services and products, with the ability to handle confidential information and follow instructions accurately. Attributes: Ability to work independently and as part of a team in a fast-paced environment, with demonstrated time management skills and attention to detail. Working Conditions: Environment: Office and dock environment, fast-paced and deadline-oriented. Hours: May vary based on operational needs. Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job