Job Overview: We're seeking a highly skilled and enthusiastic Service Delivery Tier 2 Analyst to join our innovative team at Effortless Office, a Hybrid Managed Services Provider. As a key member of our Service Delivery team, you will provide superior technical support to ensure an exceptional end-user experience. If you're passionate about IT and have a strong technical background, we want to hear from you! About Us: At Effortless Office, we're revolutionizing the way organizations leverage technology to work effortlessly. We deliver and fully support secure cloud products and services, providing customers with a single solution provider for their entire IT environment. Our company culture values excellence, merit-based promotions, and a passion for what we do. Job Responsibilities: As a Tier 2 Analyst, you will: Provide high-quality technical support for desktop applications, devices, and software Resolve complex issues escalated from Tier 1 support Work with help desk ticketing systems, including responding, assigning, and closing tickets Administer data retention and recovery, ensuring data security and integrity Collaborate with the team to produce support documentation for supported products Demonstrate excellent communication, presentation, and writing skills, both written and verbal Requirements: To be successful in this role, you should have: High School diploma or equivalent (Degree preferred) 3-7 years of IT, Help Desk, and/or MSP experience Competency Certifications (CompTIA, Microsoft, VMWare, etc.) preferred Excellent interpersonal skills, with the ability to communicate technical issues to non-technical staff Strong technical knowledge in areas including user-end support, application support, networking, and Active Directory What We Offer: In return for your skills and experience, we offer: Competitive hourly rate ($21 - $26 per hour) Remote work arrangement Comprehensive benefits, including health, dental, and vision insurance, 401K, and paid time off Opportunities for career growth and development, including training and certification support How to Apply: If you're a motivated and talented IT professional looking for a new challenge, submit your application today. Please note that this role requires working a Daybreaker shift (3:30 am - 12:30 pm PST) and participating in an on-call rotation. Apply Now Apply for this job