Job Overview:
We are seeking a highly skilled and motivated Service Desk Agent to join our team in a fully remote capacity. As a Service Desk Agent, you will provide top-notch technical support to internal employees, ensuring seamless resolution of technical issues and excellent customer experience. This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization.
Key Job Details:
- Location: Fully Remote (equipment pickup required in Atlanta, GA)
- Compensation: Competitive salary ($20/hour set rate)
- Position: Service Desk Agent – Fully Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Contract Duration: 12-24 months
Job Responsibilities:
As a Service Desk Agent, you will:
- Provide 1st level technical support to internal employees via inbound phone calls and chats
- Assist with technical issues such as computer configurations, password resets, and specific RTO type issues
- Utilize existing knowledge base content to search for known solutions and implement workarounds
- Troubleshoot general Microsoft software products, Virtual Desktop Infrastructures, and Mobile Devices (iPhones and Androids)
- Follow directions, process large amounts of information, and demonstrate excellent communication skills in a fast-paced, high-volume environment
Requirements:
To be successful in this role, you should have:
- 6-12 months of previous help desk experience
- Experience with a ticketing tool and IT background (previous work history, IT Degree, or IT Certification)
- Commitment to work through the contract end date (12-24 months)
- Ability to work in a fully remote environment and pick up equipment in Atlanta, GA
- Fingerprinting and full background check required
What We Offer:
In addition to a competitive salary, we provide:
- Flexible scheduling (choose your M-F shift)
- Equipment and tools necessary for the job
- Opportunity to work with a dynamic team and contribute to the success of our organization
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
