Job Overview: We are seeking a highly skilled and motivated Service Desk Agent to join our team in a fully remote capacity. As a Service Desk Agent, you will provide top-notch technical support to internal employees, ensuring seamless resolution of technical issues and excellent customer experience. This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization. Key Job Details: Location: Fully Remote (equipment pickup required in Atlanta, GA) Compensation: Competitive salary ($20/hour set rate) Position: Service Desk Agent - Fully Remote Start Date: Immediate openings available Company: Workwarp Contract Duration: 12-24 months Job Responsibilities: As a Service Desk Agent, you will: Provide 1st level technical support to internal employees via inbound phone calls and chats Assist with technical issues such as computer configurations, password resets, and specific RTO type issues Utilize existing knowledge base content to search for known solutions and implement workarounds Troubleshoot general Microsoft software products, Virtual Desktop Infrastructures, and Mobile Devices (iPhones and Androids) Follow directions, process large amounts of information, and demonstrate excellent communication skills in a fast-paced, high-volume environment Requirements: To be successful in this role, you should have: 6-12 months of previous help desk experience Experience with a ticketing tool and IT background (previous work history, IT Degree, or IT Certification) Commitment to work through the contract end date (12-24 months) Ability to work in a fully remote environment and pick up equipment in Atlanta, GA Fingerprinting and full background check required What We Offer: In addition to a competitive salary, we provide: Flexible scheduling (choose your M-F shift) Equipment and tools necessary for the job Opportunity to work with a dynamic team and contribute to the success of our organization Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply for this job